🔧 ORDERING & COMPATIBILITY
Q: Do you match parts based on VIN or car model?
A: ❌ No. We do not provide VIN-based part matching or part selection services. You must provide the exact OEM/catalog part number when placing an order.
Q: Can I get photos of the item before shipment?
A: ❌ No. We do not provide photos prior to shipping, as all parts are ordered directly from the manufacturer after payment is received.
Q: Can I get a catalog or technical data sheet?
A: ❌ No. We do not provide catalogs or specifications. We only accept orders based on OEM part numbers.
Q: Is there a minimum order quantity?
A: ✅ No minimum. All prices are listed per item.
Q: Do you have an export license?
A: ✅ Yes. We are an officially registered exporter and hold a valid South Korean export license.
Q: Can I order parts not listed on the website?
A: Yes, we source directly from Korea. If the part is not listed, please contact us via WhatsApp or email at sale@avto-korea.com and we’ll check availability.
Q: What do OEM numbers mean?
A: OEM (Original Equipment Manufacturer) numbers identify the exact part made for your vehicle. You can search using these numbers only.
✈️ SHIPPING & DELIVERY
Q: Do you ship internationally?
A: ✅ Yes. We export parts globally via EMS, DHL, FedEx, and other carriers. Availability of express shipping depends on item type.
Q: What is the order processing time?
A:
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Domestic Korean market parts: 1–7 business days.
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Export-type parts: 30–40 business days after payment.
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Always confirm with us before ordering.
Q: How long does delivery take?
A:
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In-stock parts: 2–7 business days via express.
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Export-type parts: Collection time may take up to 90 days.
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Special orders may require longer processing.
Q: Can I track my shipment?
A: ✅ Yes. You’ll receive a tracking number once the package is dispatched.
❗️ DANGEROUS GOODS & RESTRICTED ITEMS
Q: Can you ship dangerous goods (DG)?
A: ❌ No. We do not ship dangerous goods via EMS/DHL/FedEx. Customers must arrange DG-compliant transportation through a certified logistics provider.
Q: What items are NOT eligible for express delivery?
A:
❌ Airbags
❌ Shock Absorbers
❌ Liquids (coolants, oils, chemicals, etc.)
Q: How do I know if my part is considered dangerous?
A: Please consult your freight forwarder or air cargo company to confirm classification.
💰 PAYMENT & INVOICING
Q: What payment methods are accepted?
A: We accept international credit cards, bank transfer, Wise, and some local Korean payment systems.
Q: When do I pay for my order?
A: Orders are processed only after payment is received. Deferred payment may apply for select domestic orders.
🔄 RETURNS & CANCELLATIONS
Q: Can I cancel an order?
A: You may cancel only before we place the order with the manufacturer. Once placed, cancellations are not accepted.
Q: Can I return an item?
A:
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Yes, within 14 days of delivery.
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Only if the item is unused and in original packaging.
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Return shipping is the buyer’s responsibility.
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Export/special order parts are not returnable.
📦 PACKING & CUSTOMS
Q: How are parts packed for shipping?
A: All items are securely packed with bubble wrap and boxes. DG items follow IATA standards if arranged by customer logistics.
Q: Do I need to pay customs duty?
A: Import taxes or customs duties may apply depending on your country's regulations. Please confirm with your local customs office.
✅ Still Have Questions?
📧 Email: sale@avto-korea.com
📱 WhatsApp: +82-10-6565-1881
Or use our contact form