Return and Refund Policy

This Return and Refund Policy applies to products purchased from ASIA LINE, trading as AVTO KOREA, through avto-korea.com.

1. Return Request Period

A request for a discretionary return must be submitted no later than 3 calendar days after confirmed delivery.

The request period begins on the date the carrier records the shipment as delivered to the recipient, delivery address, collection point, or authorized representative.

Claims involving an incorrect product, missing item, visible shipping damage, or suspected product defect should be reported as soon as reasonably possible after delivery.

2. Eligibility for a Discretionary Return

A product may be considered for a discretionary return only when all applicable conditions below are satisfied:

• The return request was submitted within the required period.
• Prior written return authorization was issued by AVTO KOREA.
• The product has not been installed, programmed, connected, activated, test-fitted, modified, painted, cut, contaminated, or used.
• The product is complete and includes all accessories, labels, protective materials, manuals, and supplied components.
• The original manufacturer packaging is complete and has not been damaged, written on, altered, or used as the external shipping box.
• The product and packaging remain suitable for resale as a new item.
• The OEM part number, product label, and serial information remain present and readable.

Meeting these conditions does not automatically guarantee approval. Eligibility also depends on the product type, sourcing status, reason for return, and applicable law.

3. Products Generally Ineligible for Discretionary Return

The following products are generally not eligible for a discretionary return when the correct item was supplied as ordered:

These restrictions do not apply where AVTO KOREA supplied the wrong product, the product arrived damaged, the item materially differs from the confirmed order, or another mandatory legal remedy applies.

4. Electrical and Electronic Products

Electrical and electronic products include sensors, control modules, electronic control units, switches, cameras, wiring components, relays, actuators, displays, and similar items.

These products may become unsuitable for resale after installation, programming, connection, testing, electrostatic exposure, or removal from sealed protective packaging.

An electrical or electronic product is not automatically excluded from review merely because of its classification. Claims involving an incorrect shipment, transit damage, or suspected defect will be reviewed according to the circumstances and applicable rights.

5. Return Authorization

All returns require written authorization from AVTO KOREA before shipment.

To request authorization, provide:

• Order number;
• Customer name and delivery email address;
• OEM part number;
• Quantity concerned;
• Reason for the return request;
• Photographs of the product and manufacturer label;
• Photographs of the original packaging;
• Photographs of the shipping box and shipping label when damage, shortage, or an incorrect shipment is reported.

Additional photographs, diagnostic information, installation records, videos, fault codes, or professional inspection documents may be requested when relevant.

A return address and authorization instructions will be provided after the request has been reviewed. Products must not be sent to the address shown in the website footer unless specifically instructed.

6. Incorrect, Missing, or Damaged Products

Customers should inspect the shipment promptly after delivery.

Where a product is missing, visibly damaged, or different from the confirmed order, the customer should retain:

• The product and all supplied components;
• The original manufacturer packaging;
• The outer shipping carton;
• Internal protective and packing materials;
• The shipping label and carrier documents.

These materials may be required for carrier, warehouse, supplier, insurance, or customs investigations.

Customers should not install, repair, dismantle, program, or modify a product after discovering a potential problem unless AVTO KOREA provides written instructions.

7. Suspected Defective Products

A suspected defect must be reported with sufficient information to identify the product, vehicle application, installation conditions, symptoms, and diagnostic findings.

AVTO KOREA may request:

• Vehicle identification and application details;
• Professional installation invoice;
• Diagnostic scan reports and fault codes;
• Photographs or video showing the reported problem;
• Testing records or technician findings;
• Return of the product for manufacturer or supplier inspection.

A product will not be considered defective solely because it does not correct a vehicle problem where the original diagnosis or selected OEM part number was incorrect.

8. Return Shipping

For an approved discretionary return, return shipping costs, insurance, customs documentation, duties, taxes, brokerage charges, and related expenses are normally the responsibility of the customer.

Where AVTO KOREA confirms that the wrong product was supplied or accepts responsibility for another verified error, reasonable return shipping arrangements will be reviewed with the customer.

Products must be securely packed to prevent movement, moisture exposure, impact, electrostatic damage, or loss during transportation.

The original manufacturer package must be placed inside a separate protective shipping carton. Shipping labels or tape must not be applied directly to the manufacturer packaging.

A tracked and insured shipping service is strongly recommended. The customer remains responsible for the return shipment until it is delivered to the authorized return location.

9. Customs Documentation for Returns

International return shipments must be declared accurately and marked according to the return instructions provided by AVTO KOREA.

The customer must not incorrectly declare the returned product as a gift, sample, or item of no value.

Additional customs charges, taxes, storage fees, penalties, or delays caused by incorrect return documentation may be deducted from an applicable refund or charged to the customer.

10. Original Shipping Charges

Original international shipping charges are generally non-refundable for an approved discretionary return or a return caused by customer ordering error.

Original shipping charges may be reviewed where the return results from an incorrect product supplied by AVTO KOREA, verified transit damage, or another circumstance requiring reimbursement under applicable law.

11. Inspection of Returned Products

Returned products are inspected after receipt to verify:

• The OEM part number and product identity;
• The quantity and completeness of the return;
• The condition of the product and packaging;
• Evidence of installation, use, testing, programming, or damage;
• Compliance with the return authorization instructions;
• The reason stated in the return request.

Inspection and investigation time may vary according to the product, reported issue, manufacturer requirements, and whether technical or carrier review is required.

12. Refunds

An approved refund is normally processed through the original payment method where technically possible.

Refund timing depends on the payment method, currency, bank, card issuer, Stripe, Wise, intermediary institution, and any required transaction review.

The time required for an approved refund to appear in the customer's account is partly controlled by the receiving financial institution.

Bank charges, payment-provider fees, intermediary fees, and currency exchange differences may not be recoverable unless required by law or caused by an error attributable to AVTO KOREA.

13. Refund Adjustments

Where permitted by law, an applicable refund may be adjusted for:

• Missing components or accessories;
• Damaged or incomplete packaging;
• Reduced product value caused by handling or use;
• Unauthorized installation, testing, programming, or alteration;
• Customs, storage, brokerage, or return charges paid on behalf of the customer;
• Additional expenses caused by failure to follow return instructions.

No deduction will be applied where it would conflict with a mandatory legal remedy available to the customer.

14. Cancelled Orders

Customers should contact AVTO KOREA immediately when requesting an order cancellation.

A cancellation may no longer be possible after sourcing has begun, a supplier or manufacturer order has been submitted, the product has been specially prepared, packaging has been completed, or the shipment has been dispatched.

Special-order, export-order, custom-manufactured, programmed, painted, cut, or otherwise personalized products may be subject to cancellation restrictions where permitted by applicable law and disclosed before purchase.

15. Part Compatibility

AVTO KOREA does not provide guaranteed VIN-based compatibility confirmation unless expressly confirmed in writing for the specific order.

A product ordered using an incorrect OEM part number provided or selected by the customer may be ineligible for return, especially when it was specially sourced or cannot be resold as new.

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Last updated: 23 July 2026