Shipments and returns
Before making any purchase, we kindly request that you contact us directly or check the stock availability. You can do so by filling out the form on our website, and we will get back to you as soon as possible. Alternatively, you can reach us through our Business WhatsApp line at +821065651881.
In the event that some parts are not available after you have placed an order, we will send you the available parts without any shipping price correction.
When we mention that parts are in stock, it means they are available at the manufacturer's warehouse. The collecting time from our domestic warehouse is typically 1-7 days, while for export type parts, it may take 30-90 days. We appreciate your patience for export type orders.
Export type part
We wanted to inform you that the spare parts located at our Export Warehouse collecting time takes longer. The process of consolidating the shipment and delivering it to our local warehouse (without delivery to your specified address) is estimated to take approximately 30-90 days.
If you are willing to wait for this duration, you are welcome to place your order through our website, avto-korea.com. Please be advised that this timeline is an approximation, and we appreciate your understanding regarding the potential delay.
Dangerous goods
Important update regarding our company’s shipping policies. Effective immediately, avto-korea.com will no longer be shipping any type of goods deemed dangerous or hazardous.
This decision was made after careful consideration of safety regulations and in the interest of ensuring the well-being of our customers, employees, and the general public. By ceasing the shipment of dangerous goods, we aim to mitigate any potential risks associated with their transportation and handling.
We understand that this change may impact your business operations, and we sincerely apologize for any inconvenience this may cause. However, we believe that prioritizing safety is paramount, and we are committed to upholding the highest standards of responsibility and accountability in all aspects of our operations.
Here the list of items classified as a dangerous goods:
Class 2.1: Flammable gas
(Like aerosols or camping gas, gas or oil shock absorbers)
Class 5.2: Organic Peroxides
(Like fibreglass repair kits)
Class 3: Flammable liquids
(Like solvents or paints)
Class 8: Corrosives
(Like bleach or drain cleaner)
Class 9: Miscellaneous dangerous goods substances and articles
(Like airbags, magnets, lithium batteries and dry ice)
Oversized/Volume weight items/Heavy items(over then 70kgs)
Due to its dimensions, the cost of shipping via courier is notably high, mainly attributed to the volume weight.
To provide you with a more accurate estimate, we encourage you to visit our website at avto-korea.com, where you can find approximate shipping prices or contact our managers to get approximate dimensions and weights.
Nevertheless, in light of the shipping expenses, we strongly recommend considering the services of a local shipping agent who specializes in handling shipments from South Korea.
Engaging a local shipping agent for sea freight can significantly reduce your overall shipping costs while ensuring a secure and reliable transportation process. They possess the expertise needed to handle shipments efficiently, making it a cost-effective alternative.
Your pack shipment
Packages are generally dispatched within 3-15 days after receipt of payment and are shipped via desired carriers with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
RETURNS AND CANCELLATIONS POLICY
Shipments and returns
What should I do if my order hasn't been delivered yet?
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area.
You’ll be able to follow your order if it’s been sent with a traceable service. To check this, all you need to do is log into https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp
and put your tracking number,just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t traceable.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, contact your manager and we can help you further.
How can I find your international delivery information?
• Standard and Express delivery services are available for most of the countries that we ship to. Once you've entered your delivery address, you'll be able to see the available delivery services.*
• Tracking is available on all Express Delivery services (EMS,EMS Premium,DHL,Air delivery or Sea delivery). You'll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
• Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
• Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
• Your order will be sent out via the most suitable carrier, dependent on size and weight.
• Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
• If you're not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
• Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
avto-korea.com cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
For any special requirements for the delivery we are ready to ship by customers shipping company agents.
For those shipments we are not making any charges for the freight or other.
You will be paying only for the auto part prices.
Will my parcel be charged customs and import charges?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
avto-korea.com has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.